Q: Is this refundable?
A: Yes, your first payment is refundable within 14 days of purchase!
Q: Do I have to purchase any other software for this membership?
A: It's up to you! If you want to do your books the fast and easy way, you may want to look into Xero, our personal favorite. We can even get you a deal if you don't need invoicing ;)
But there is also Wave Accounting, a free option!
Q: How does Voxer work?
A: It's an app you put on your phone. When you need to ask a question or work through something, you just hold down the button and talk. We'll get back to you within 48 hours.
You will need to give us background information on your situation since several people will be taking turns being your bestie.
RULES FOR MESSAGES
Messages MUST be less than than 1 minute.
Send separate messages for each question.
DO NOT remessage within 24 hours if you don't hear back.
Q: What if my question is more complex than you can answer on Voxer?
A: If that's the case, we'll likely set up a screen-share call (for a fee) to work through the issue together quickly.
Q: Will you help me file my taxes?
A: Nope! That's not our jazz! We'll help you get your books all ready to hand over to a tax preparer though ;)
Q: Is there a limit on how many times each month I can ask questions?
A: No, not technically. We want to help you as much as you need! Sometimes that will mean simply giving you the answers to your questions.
Other times though, that may mean recommending to upgrade to done for you bookkeeping if we feel like you have particularly challenging books and you're constantly having trouble. Bookkeeping is SUPER important, but it doesn't need to be your only focus in business...we're here to be your bestie and unfortunately sometimes your bestie has to tell you the hard stuff!